Now that Citibank is no longer tied up with Tangs, we are thinking of giving up their other credit cards. That would leave us with Citibank-M1 card only.
Reason?
Citibank has the most unattractive monthly statement set in monotonous grayscale that's a pain to read. Somehow, the presentation reminds of an accounts ledger, and who likes to be reminded that checking through credit card statements is as much a chore as going through bookkeeping sequences?
It gets worse when you have more than one credit card with them. To make out the head and tail, you have to mark it out on your own.
The other banks are able to produce statements that are way better.
Typically Citibank.
Took us years of feedback to finally see that their log-in no longer has that dreadful on-screen keypad that nobody likes — even if it is for security reasons.
It would probably take us another few years of feedback before we see an improvement in their current statement interface. We kinda run out of steam - and patience - on this one.
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