No surprises for many honest bloggers when we read Xiaxue's exposé on the rampant and irresponsible means applied by some bloggers who are lured by benefits. Some of the relatively unheard of bloggers have site statistics that do prompt curiousity.
Doing research before engaging a service or buying any product takes time, and it is such a drain on genuine customers who take the trouble to diligently comb the net for true user opinions, only to land up with fakes reviews that stands in the way of obtaining the solution that one seeks.
Xiaxue's http://xiaxue.blogspot.sg/2015/03/the-big-gushcloud-expose-2_14.html has now moved on to Gushcloud campaign for SingTel that understandably makes M1 and StarHub see red.
Our user experience with M1
We use M1 for our mobile phone lines, and all these years, our interaction with them is very less because their services simply function without incident, except for an odd incident here and there (involving some roaming setting or some add-ons) which they easily rectify.. ..well, without much incident. As long-time M1 mobile customers, we have never come across the degree of foul-ups that the bloggers (they are a.k.a. influencers?) claim are their regular encounters with M1 reception. If true, we are curious what transpired with their calls to M1 Customer Services. Presumably, one don't just put up quietly with foul services and not even bother to call or approach the Telco.
We do get a lot of temptations to switch over to other Telcos. Thus far, M1 has been able to lure us back during their Fairs.
Our user experience with StarHub
We use StarHub for cable TV. They are the best. No experience with their mobile services.
Our user experience with SingTel
We use SingTel for broadband and fibre plan, and there's been loads of disconnect issues, that has by now become routine for us. And yes, we have tons of text and taped conversations via SingTel customer hotline over this issue so this is legit user experience.
The only factor that kept us with them all these years is their good and responsive customer service.
Otherwise, the modem that they provide (which we suspect is the cause of all these years of disconnect issues) needs an upgrade. In fact the internet went down again in the midst of posting this.. ..!?!! We need go reset the ONT & Modem again.. ..!?!!
Thursday, March 19, 2015
Saturday, March 14, 2015
Rude Staff @ Old Chang Kee
Don't companies train their service staff anymore? At least in basic courtesy?
We were at Funan yesterday, and decided to grab some snacks at Old Change Kee outlet near the entrance.
I asked for 2 crab nuggets, and 1 Curry O, which is their regular curry puff. I then recall that they do occasionally carry the new crab curry puff, and proceeded to ask if there is crab curry puff. If there is, I wanted to add in one to my order.
The young punk behind the counter rolled her eyes at me and with an utter look of exasperation, rudely screeched out: "So do you want Curry O or do you want crab puff?"
"I want one each. Why? Is there a policy that says I cannot buy two different types of curry puffs?" I shot back.
She ignored my question, and with a sour face, grabbed one crab puff.
"What a rude service!" I told her.
Instead of apologizing, she turned to the cash machine and counted the change aloud.
She was the only one manning the counter, but we were the only customers till someone else joined in as we were about done, so there wasn't a long queue pressing on her. It wasn't closing time either, so why was she in a hurry to get rid of us? And our order only total up to 4 pieces, not 40 pieces. There wasn't any dragging on our part where she has to wait for us to make decisions, and as a result become impatient.
Perhaps it's due to the shortage of service manpower that creates a situation where the staff thinks everyone else is reliant on them to survive and therefore have to be subservient to his/her moods and attitude.
Or perhaps because she is not local, and doesn't abide by service expectations?
I should have scolded her in Mandarin, since she was pretending not to hear my words in English language.
Old Chang Kee, you are getting lax with your staff!
We were at Funan yesterday, and decided to grab some snacks at Old Change Kee outlet near the entrance.
I asked for 2 crab nuggets, and 1 Curry O, which is their regular curry puff. I then recall that they do occasionally carry the new crab curry puff, and proceeded to ask if there is crab curry puff. If there is, I wanted to add in one to my order.
The young punk behind the counter rolled her eyes at me and with an utter look of exasperation, rudely screeched out: "So do you want Curry O or do you want crab puff?"
"I want one each. Why? Is there a policy that says I cannot buy two different types of curry puffs?" I shot back.
She ignored my question, and with a sour face, grabbed one crab puff.
"What a rude service!" I told her.
Instead of apologizing, she turned to the cash machine and counted the change aloud.
She was the only one manning the counter, but we were the only customers till someone else joined in as we were about done, so there wasn't a long queue pressing on her. It wasn't closing time either, so why was she in a hurry to get rid of us? And our order only total up to 4 pieces, not 40 pieces. There wasn't any dragging on our part where she has to wait for us to make decisions, and as a result become impatient.
Perhaps it's due to the shortage of service manpower that creates a situation where the staff thinks everyone else is reliant on them to survive and therefore have to be subservient to his/her moods and attitude.
Or perhaps because she is not local, and doesn't abide by service expectations?
I should have scolded her in Mandarin, since she was pretending not to hear my words in English language.
Old Chang Kee, you are getting lax with your staff!
Subscribe to:
Posts (Atom)