Rude Staff @ Old Chang Kee

Don't companies train their service staff anymore?  At least in basic courtesy?

We were at Funan yesterday, and decided to grab some snacks at Old Change Kee outlet near the entrance.

I asked for 2 crab nuggets, and 1 Curry O, which is their regular curry puff.  I then recall that they do occasionally carry the new crab curry puff, and proceeded to ask if there is crab curry puff.  If there is, I wanted to add in one to my order.

The young punk behind the counter rolled her eyes at me and with an utter look of exasperation, rudely screeched out: "So do you want Curry O or do you want crab puff?"

"I want one each. Why? Is there a policy that says I cannot buy two different types of curry puffs?" I shot back.

She ignored my question, and with a sour face, grabbed one crab puff.

"What a rude service!" I told her.

Instead of apologizing, she turned to the cash machine and counted the change aloud.

She was the only one manning the counter, but we were the only customers till someone else joined in as we were about done, so there wasn't a long queue pressing on her.  It wasn't closing time either, so why was she in a hurry to get rid of us?  And our order only total up to 4 pieces, not 40 pieces.  There wasn't any dragging on our part where she has to wait for us to make decisions, and as a result become impatient.

Perhaps it's due to the shortage of service manpower that creates a situation where the staff thinks everyone else is reliant on them to survive and therefore have to be subservient to his/her moods and attitude.

Or perhaps because she is not local, and doesn't abide by service expectations?

I should have scolded her in Mandarin, since she was pretending not to hear my words in English language.

Old Chang Kee, you are getting lax with your staff!