No surprises for many honest bloggers when we read Xiaxue's exposé on the rampant and irresponsible means applied by some bloggers who are lured by benefits. Some of the relatively unheard of bloggers have site statistics that do prompt curiousity.
Doing research before engaging a service or buying any product takes time, and it is such a drain on genuine customers who take the trouble to diligently comb the net for true user opinions, only to land up with fakes reviews that stands in the way of obtaining the solution that one seeks.
Xiaxue's http://xiaxue.blogspot.sg/2015/03/the-big-gushcloud-expose-2_14.html has now moved on to Gushcloud campaign for SingTel that understandably makes M1 and StarHub see red.
Our user experience with M1
We use M1 for our mobile phone lines, and all these years, our interaction with them is very less because their services simply function without incident, except for an odd incident here and there (involving some roaming setting or some add-ons) which they easily rectify.. ..well, without much incident. As long-time M1 mobile customers, we have never come across the degree of foul-ups that the bloggers (they are a.k.a. influencers?) claim are their regular encounters with M1 reception. If true, we are curious what transpired with their calls to M1 Customer Services. Presumably, one don't just put up quietly with foul services and not even bother to call or approach the Telco.
We do get a lot of temptations to switch over to other Telcos. Thus far, M1 has been able to lure us back during their Fairs.
Our user experience with StarHub
We use StarHub for cable TV. They are the best. No experience with their mobile services.
Our user experience with SingTel
We use SingTel for broadband and fibre plan, and there's been loads of disconnect issues, that has by now become routine for us. And yes, we have tons of text and taped conversations via SingTel customer hotline over this issue so this is legit user experience.
The only factor that kept us with them all these years is their good and responsive customer service.
Otherwise, the modem that they provide (which we suspect is the cause of all these years of disconnect issues) needs an upgrade. In fact the internet went down again in the midst of posting this.. ..!?!! We need go reset the ONT & Modem again.. ..!?!!
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